Refund policy

RETURNS

Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.

Contact us at solketer@gmail.com to initiate a return or exchange.

 

Returns Information

  • Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).
  • All swimwear returns must have their hygiene seal intact.
  • We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please email solketer@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.

 

Free Exchanges

  • If you would like to make an exchange, please complete the request when booking the return.
  • Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a refund.
  • Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

 

Refunds

  • Refunds are now offered on all orders. Simply opt for the refund when booking your return.
  • We'll deduct $5.95 from the refund for use of our return shipping label.
  • Depending on your payment method, funds may take up to 7 business days to post to your account.
  • All refunds will be processed back to the original payment method used to place the order.